When I started working, I thought I was quite a good communicator. I am a good communicator, and I can effectively get someone to tell me the things I want to know through a series of open and closed questions, which I consciously take note of in case I need to reaffirm what they’re saying.

But that’s it just me being good at reading people. I’m starting to realise how important it is to keep people in the loop, not just everyone involved. I’ve been used to working places where controlled computerised systems did all the communication, so this is a learning curve.

Now I’m going to cc, bcc everyone to everything. This means including everyone in the critical parts of my job as a company director.

And for the first time in years, I’ve had to change the heading of my emails to reflect the changing content. I think it’s because now there is more than one point of contact. In some ways, it’s reassuring in others and daunting to give away such control in client handling to other people.

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est. 2009

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